Contact Us
Need help with Bourbond? We're here to assist you. Choose the best way to reach us:
Frequently Asked Questions
How do I scan a bottle?
Open the app and tap the camera/scan icon. Point your camera at the bottle's
barcode or label. If the barcode doesn't work, you can try using the label recognition feature or
add the bottle manually.
How does the AI "Worth It" analysis work?
Our AI analyzes your collection, preferences, market data, and bottle
characteristics to provide personalized recommendations on whether a bottle is worth buying,
restocking, or adding to your collection. The analysis considers your taste profile and current
collection status.
Can I use the app offline?
Some features like viewing your collection work offline, but scanning bottles,
AI analysis, and social features require an internet connection to function properly.
How do I delete my account?
To delete your account and all associated data, please contact us at
bourbondteam@gmail.com with your request. We'll process
the
deletion within 30 days.
Is my data secure?
Yes, we take data security seriously. We use industry-standard encryption and
security measures to protect your information. For more details, please see our
Privacy Policy.
How do I add a bottle that isn't in the database?
If a bottle isn't found during scanning, you'll be given the option to add it
manually. Fill out the bottle information and submit it for review. Our team will verify the
information and add it to the database.
Can I export my collection data?
Yes! Premium users can export their collection data. This feature is available
in the app settings under "Export Data". You can export to CSV or JSON format.
How do I report inappropriate content?
If you see inappropriate posts or content, tap the three dots on the post and
select "Report". You can also contact us directly at
bourbondteam@gmail.com with details.
Why aren't my AI recommendations updating?
AI recommendations update based on changes to your collection and preferences.
Try rating more bottles, updating your collection, or refreshing the recommendations in the Discover
tab.
How do I cancel my subscription?
Subscriptions are managed through the App Store (iOS) or Google Play (Android).
Go to your device's subscription settings to cancel. Your premium features will remain active until
the end of your billing period.
What premium features are available?
Premium users get access to advanced collection analytics, data export
(CSV/JSON), enhanced AI recommendations, unlimited photo uploads, and priority customer support.
Premium also includes detailed market trend analysis and collection valuation tracking.
How do I follow other users and build my network?
You can follow other bourbon enthusiasts by visiting their profiles and tapping
"Follow". Discover new users through the social feed, bottle reviews, or by searching usernames.
Your home feed will show activity from users you follow.
Can I create and share posts about my bourbon experiences?
Yes! Tap the "+" button to create posts sharing your tasting notes, photos, and
bourbon experiences. You can tag bottles, add ratings, and share your thoughts with the community.
Posts appear in your followers' feeds and can be discovered by other users.
How does the distillery information work?
Our database includes detailed profiles for hundreds of distilleries, including
their history, location, production methods, and complete bottle lineup. You can explore
distilleries from bottle details or browse them directly in the app.
What notification settings can I control?
You can customize notifications for new followers, likes and comments on your
posts, new releases from followed distilleries, price drops on wishlist items, and community
activity. All notification settings are available in your profile settings.
How detailed is the rating system?
You can rate bottles on overall quality, value for money, and specific tasting
notes. The app tracks your rating history to understand your preferences and improve AI
recommendations. Community ratings help you discover new bottles and see how your tastes compare to
others.
What happens if I find incorrect bottle information?
If you notice incorrect information about a bottle, you can report it through
the bottle details page. Our admin team reviews all reports and updates the database accordingly.
You can also suggest edits directly through the app.
How does the advanced search feature work?
Advanced search lets you filter bottles by distillery, age, proof, price range,
flavor profiles, and availability. You can also search for users, posts, and specific tasting notes.
Premium users get additional search filters and saved search functionality.
Is there an admin or moderation system?
Yes, we have dedicated admin tools for content moderation, bottle database
management, and community oversight. Users can report inappropriate content, and our team reviews
all reports promptly to maintain a positive community environment.